A problem in the game
Crashes, a match that went wrong, a feature not working.
Report an issueContact & support
One email address reaches us, and a person reads it. We aim to reply within 2–3 business days.
Email us
The fastest and most reliable way to reach us.
Response time: 2–3 business days. We reply in English or Urdu.
Registered office
For postal and formal correspondence.
SANOM DEVELOPERS (SMC-PRIVATE) LIMITEDMuhallah Rashid Park, Bucheki,
District Nankana Sahib,
Punjab 39130, Pakistan
Telephone: +92 303 9744424
What are you writing about?
Any of these reach the same inbox — using the right subject just helps us get to you faster.
A purchase problem
Charged but the coins or item did not arrive. Include your Google Play
order number (GPA.…).
Report a player
Abuse, cheating or collusion. Reporting from inside the app is faster — it sends us the match and room details automatically.
Report abusePrivacy request
Access, correction, or a question about how we handle your data. See our Privacy Policy.
Privacy requestDelete my account
You can do this yourself in the app. If you cannot open the app, we will do it — see Delete your account.
Deletion requestBusiness & verification
Partnership, press, or verification of our company details. Company information is on the About page.
Business enquiryHelping us help you
Whatever you are writing about, these details let us find your account and act on the first reply:
- Your in-game name.
- Your player ID, if you can see it — it is shown on your profile screen.
- The device you play on (for example "Samsung Galaxy A22, Android 13").
- For a purchase, the Google Play order number starting
GPA. - A screenshot, if something looks wrong on screen.
We will never ask for your password We do not need it, and we will never ask for it — not by email, not in chat, not in a room. Anyone who does is not us. We will also never ask you to send coins or diamonds to another account.
Before you write
Some answers are already here:
- Refund Policy — how refunds work, and what to do if a purchase did not deliver.
- Delete your account — the steps, and exactly what is removed.
- Privacy Policy — what we collect, why, and how long we keep it.
- Terms of Service — account rules, virtual items, and enforcement.